Performance Solutions

Our Performance Improvement services include assessment, transformation and process efficiency in Finance, Supply Chain, and Customers. These are supported by our key competencies in Program management, Strategic direction, People and organization, and IT advisory.

Customers: CEOs want to maximize revenue and margin at every step along the consumer decision continuum, from... customer acquisition, to... upsell/cross‐sell, to… loyalty and retention, to… debt management. This requires customer lifecycle management. They look for consultants' support in a) driving customer lifetime value, [e.g., through rapid integration of massive data analytics providing a 360‐degree view of customers], (b) Optimizing loyalty, [eg, through understanding the affinity and traction in relation to new and existing customers and developing integrated cross‐functional programs with cost estimates, and fine tuning the loyalty program features to maximize returns going forward], (c) Implementing change, [e.g., through transformation steps that help the front‐liners change their behaviors], and (d) based on the relative value of each customer segment and customer expectations, implementing a cost‐effective strategy that helps optimize prices to products to customer services [e.g., via being sensitive to culture while optimally utilizing the needed robust processes and technology].

Supply Chain: How to cope with demand and supply uncertainty, how to build and optimize the supply chain organization, and which supply chain planning and control strategies to employ are some business challenges facing CEOs/ COOs. They look for our support in optimizing the complete system with both lean production and planning while viewing market and customer service level requirements as a key driver of supply chain design.

Human Capital Services: Business challenges and pressures these days present a new wave of Human Resources, talent and organization priorities. Our Human Capital Services leverage research, analytics, and industry insights to help design, execute and integrate critical programs from business driven Human Resource function to workplace effectiveness and innovative talent, leadership, improvement, and reward programs. Through our comprehensive approach, we can help you make the most of your investment in your people.

Finance: The CFO is now a strategic partner charged with creating value across the whole business. Increased regulatory scrutiny, greater shareholder involvement, and higher expectations for transactions/ finance function have made the CFO more directly accountable for business performance. Treasury optimization, Lean finance function, Finance talent management, and Performance measurement effectiveness are the areas in which CFOs have been requiring our support.

The following section elaborates on our specific offerings within Performance Solutions:

[Alternatively, you may wish to progress reviewing our 'Family Business Solutions' by clicking the TOP rule line based 'What we do' button.]

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    Omar Babtain,
    Founding Partner, Sugar Refining, Bahrain.
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    Eng. Ayman A. Al-Shibl,
    Chairman of the Board, Saudi Superlit, Riyadh.
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    Prince Turki Bin Khalid Bin Faisal,
    Shams Media for International Publishing & Development LLC, Riyadh.
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    Mahmoud Elshorbagi,
    Managing Director, Five Star Flour Mills & Animal Feed Group, Cairo.
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    Group CEO of a prominent private sector Group in various activities,
  • Genesis Consulting provides the best of both worlds - a Big Four service quality, at a super value for fees and care of a boutique firm...
    Dr. Othman Altuwairgi,
    Chief Executive Officer, SWAN Medical Company LLC, Riyadh.
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