Performance Improvement: Customer

To get to know your customers and grow your business, you'll need to consider differentiating, sustainably gathering customer experience feedback, getting higher levels of customer satisfaction and loyalty, lowering customer turnover and acquisition costs, and expanding your market share.

It's understanding what customers want, need and value most that will bring you competitive advantage.

One way of effectively defining, identifying and managing your most valuable customers (in order to increase operational efficiency and enhance performance) is to analyze the most profitable customers in each portfolio, and make a decision about the cost of focusing your marketing spend on directly targeting them.

We can help you:

  • Build your customer-centric enterprise.
  • Get fresh insights from your customer data and digital experiences.
  • Design and deliver differentiating customer experiences.
  • Find new ways to achieve sustainable growth, and the means to deliver it.
  • Create pricing solutions that will help to grow your business.
  • Build a sales force that will help deliver your business strategy

Our Customer professionals work with you to build and deploy robust operating models to capture a leading share of value in competitive markets. They help organizations interact effectively with customers through their marketing, sales, merchandizing and customer service functions. In addition, they advise on customer acquisition and retention strategies and customer service operations to support ongoing success.

Our areas of focus include the following services:

  • Customer process efficiency- assists organizations in identifying and designing services that can help improve core processes and sub-processes within a targeted Customer area.
  • Rapid assessment of Customer- assesses an organization's customer-facing function and identifies areas for measurable improvement in value, effectiveness, efficiency and quality of services delivered.
  • Transformation of Customer- a full scale operational and organizational transformation across the client's customer function.

[You may wish to progress reviewing our offering 'Performance Solutions -- Performance Improvement: Supply Chain' by clicking the TOP rule line based 'What we do' button.]

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    Omar Babtain,
    Founding Partner, Sugar Refining, Bahrain.
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    Eng. Ayman A. Al-Shibl,
    Chairman of the Board, Saudi Superlit, Riyadh.
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    Prince Turki Bin Khalid Bin Faisal,
    Shams Media for International Publishing & Development LLC, Riyadh.
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    Mahmoud Elshorbagi,
    Managing Director, Five Star Flour Mills & Animal Feed Group, Cairo.
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    Group CEO of a prominent private sector Group in various activities,
  • Genesis Consulting provides the best of both worlds - a Big Four service quality, at a super value for fees and care of a boutique firm...
    Dr. Othman Altuwairgi,
    Chief Executive Officer, SWAN Medical Company LLC, Riyadh.
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"Some great ideas come out during an adversity, or result from a Continuous Improvement process."
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